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Customer Support


Context Help

If you feel lost inside our Control Panel, the first thing you should do is click the Help button, which is visible on each page. A popup will open. It includes in-depth info about all the operations that you can perform on the given page. Each pop-up menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive library of tutorial video clips describing how to work with our Control Panel. They're meant for those of you who would like to see how things are getting done instead of only reading articles. In this way, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you need, take a peek at our comprehensive FAQ section, which includes questions asked by actual customers and provides real solutions. We frequently update our FAQ database with new Q&A's in order to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, you can contact our excellent team of client support engineers available 24/7 and eager to assist you with any issue. Each support ticket you send will be answered within 1 hour (the average response time being just 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 140417

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com